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Organizations and programs to help individuals and families cope with issues related to physical health, mental health, addiction, and other life challenges.

Distress Lines

Due to COVID-19, some programs and groups may be paused or moved virtually.


SAM Adult Day Program – A program of Good Shepherd provides a structured day out for seniors and adults who are unable to participate in their usual social and recreational activities.  The goal is to stimulate, activate and maintain through a variety of physically, mentally and socially engaging activities.  Held at Notre Dame Centre 1921 Snake Rd. Monday to Thursday 8am to 3pm.  Call 905-525-5632 or email SAMProgramOffice@gsch.ca

Seniors Program, Catholic Family Services – case management to remain living independently, live with dementia, intervene in cases of neglect and provide peer support.  Call 905-527-3823 or email intake@cfshw.com

Holiday Gift Program – supports local low-income seniors who are alone for the Holidays.  Donors purchase items on each person’s wish list and gifts are wrapped and delivered to individuals for Christmas.  If you know someone who could benefit call Flamborough Connects at 905-689-7880


Flamborough Women’s Resource CentreA program of Hamilton Interval House, at 17 Main St. South, Waterdown, offers counselling and information on housing, finances and safety as well as support for youth. Call 289-895-8580 or 24-hour crisis line 905-387-8881

Eagle’s NestHope Centre; programs and services for individuals and families to build healthier lives; 606 Dundas St. East, Waterdown – 905-689-8721

Good Shepherd Women’s Servicesincludes support for women and their families with access to emergency shelter, mental health, housing support, family court advocacy and food and clothing.   Women’s Services 24-hour Crisis Line 905-523-6277

Children and Teens

Children’s Aid Society – for the safety, protection and well-being of children and strengthening of families 905-522-1121 or after hours at 905-522-8053

Contact Hamilton – children and youth services program offering assessment, counselling, day programs, access to mental health services and parenting education Call 905-570-8888 or email  info@contacthamilton.ca 

Young Parent Program, Catholic Family Services – a 12-bed residence for those aged 13 to 21 who are having a baby or have had a baby.  St. Martin’s Manor offers support with childcare, schooling and community outreach.   Call 905-527-3823 or email intake@cfshw.com


Catholic Family Services of Hamilton – provides counseling, community connection, and education programs. The counseling team offers scheduled appointments Monday through Friday. Drop-In counseling is available every Tuesday from 12 noon to 6:30 pm at 460 Main St E, Unit 404, Hamilton. Call 905-527-3823 or email intake@cfshw.com.

Persons with Disabilities
CHOICES – supports individuals with developmental disabilities through day programs, assisted independent living, Dundas residence, life skills, employment assistance.  Call 905-628-6147 Ext. 221

Developmental Services Ontario (DSO) Hamilton Niagara – information and referral about DSO services. Call 905-297-5604 or 1-877-376-4674

Addiction & Recovery Supports

  • Drug and Alcohol Registry of Treatment (DART) Info-Line 1-800-565-8603
  • Connex Ontario – 24/7 access to Addiction, Mental Health and Problem Gambling Services 1-866-531-2600
  • Mission Services – SUNTRAC Program for male-identifying individuals 19 and over to deal with substance abuse – 905-528-0389
  • Barrett Centre for Crisis Support – A Good Shepherd program providing mental health and substance use crisis support for individuals aged 16 and over. 905-529-7878
  • Hamilton Quits Smoking Network, Hamilton Public Health- choose from one-time or weekly group sessions or a one-on-one session.  Call  905-540-5566 Ext. 1 to book appointment.
  • Centre for Addiction and Mental Health CAMH – Access to Mental Illness and Addiction Index, to find information on Conditions and disorders as well as many Substances that are used

Alcoholics Anonymous (AA)
Burlington and Flamborough District 19 – answering service 905-631-8784; In-person and online meetings listed on their website.
AA Hamilton – 24-hour line 905-522-8392

Flamborough Meeting locations – some meetings are closed and others are open for drop-ins

  • Rock Chapel Group – Millgrove United Church, 370 Concession 5 W. Millgrove, Closed meetings: Sunday 8:00pm and Wednesday 8:00pm
  • Serenity Meeting – (11th Step only) St. James United Church, 306 Parkside Dr. Waterdown, Open meeting Monday 8:00pm
  • Freelton Group – Freelton United Church, Freelton Road Off Hwy #6, Closed meeting Saturday 8:00pm
  • Lynden Troy Group – Lynden Troy United Church Hwy 99 and Lynden Rd, Closed meeting Monday 8:00pm

Al-Anon/Alateen – support from others for spouses, teens and other family members who live with someone who drinks too much.  Call for information 905-522-1733
Waterdown meeting Mondays at 8pm
Grace Anglican Church
157 Mill St N., Waterdown

Other Local Supports

De dwa da dehs nye>s Aboriginal Health Centre provides culturally safe mental health & addictions services for all members of the urban indigenous community in the regions of Hamilton, Brantford/Brant, and Niagara. We work with individuals over the age of 6 to provide: counseling, groups, outreach, navigation, case management, and peer support. Call 905-544-4320 ext. 215

Alzheimer’s Society of Hamilton Halton – support for people living with dementia and their caregivers through education, counselling, behavioural supports, and wellness and exercise programs.  Call 905-529-7030 or 1-888-343-1017.  Email intake@alzhh.ca

MS Support Group
The MS (Multiple Sclerosis) Support Group meets the 2nd Tuesday of each month (from September to June), 1:00pm – 2:30pm. Flamborough Family YMCA, 207 Parkside Drive. (no appointment is necessary but call first as the group sometimes meets at a different location.)
MS Society 905-527-7874

Cancer Assistance Program (CAP) – located close to Juravinski Cancer Centre in Hamilton, CAP assists cancer patients with equipment, transportation, limited parking and personal care items such as wigs.  Call 905-383-9797 or email inquiries@cancerassist.ca

John Howard Society of Hamilton Burlington – supporting individuals and communities affected by the criminal justice system. 905-522-4446

New Hope Bereavement Support – Denise Baynton, Certified Bereavement Counsellor – weekly group sessions at Kitching, Steepe & Ludwig Funeral Home, 146 Mill St. North, Waterdown.  Call 905-689-7326 or 905-689-4582 for information or to register.

Salvation Army HOPE Line – when you have challenges and worries about yourself or someone else, you can talk to someone who will listen, support and provide hope.  Monday to Friday 9am to 4pm – 905-522-1477 or 1-855-294-4673