Safety & Security

Services to help inform and protect residents from physical, mental and social harms.

Hamilton Fire Department

Fire Prevention & Safety Programs – to identify fire hazards, proper use of detectors, escape plans.  Call 905-546-2424 Ext. 1380

Alarmed and Ready – homeowners who have challenges with installing or maintaining home alarms due to physical or mental health, age or financial concerns, can request a Firefighter to come to their home by appointment to check, install or maintain alarms at no charge.  Call 905-546-3382

Hamilton Police Service

Victim Services Branch – 24/7 support for victims of crime or trauma – 905-546-4904

Seniors Support Officer – to help seniors with challenges such as home safety, frauds and scams and elder abuse.  Call 905-546-4925

Distress Services – for people facing mental or emotional crises

• Canada Suicide Prevention Service – 24/7 help by phone 1-833-456-4566 or text 4pm to midnight at 45645
• Kids Help Phone – 24/7 access to a trained responder on any issues you face
  1-800-668-6868; text 686868; chat on Facebook Messenger
• Good2Talk – 24/7 text and phone help for Post-secondary students – 1-866-925-5454 or text GOOD2TALKON to 686868
• ONTX – Ontario Online and Text Crisis Service – online chat or text 258258; 2pm to 2am ET
• COAST Hamilton – 24/7 help for anyone experiencing a mental health crisis – 905-972-8338

Emergency Shelters are available in Hamilton for families, women, men and youth.

Medical Alerts – for people who live alone and have health and/or mobility issues to be able to get help quickly in the event of an accident or illness and notify emergency personnel of their conditions.

• Medic Alert – Medical Identification Products 1-800-668-1507
• Connect Care – 1-800-665-7853
• Life Call Medical Alert – 1-800-845-9858
• Philips Lifeline – 1-866-983-3649
• Safe Guard – 1-866-900-0205

Consumer Protection

Consumer Protection Ontario – provides information about a variety of business interactions and how to protect yourself.  You can also learn your rights under the Consumer Protection Act and file a consumer complaint.  Call 1-800-889-9768

Canadian Anti-Fraud Centre – for reporting fraud if you are a victim.  Call 1-888-495-8501 or connect online with the Fraud Reporting System.